New York will launch an initiative to oversee how utility companies integrate artificial intelligence into their operations, aiming to ensure transparency and accountability in the technology’s application. Regulators will examine AI-driven processes such as billing, customer service, and infrastructure management to assess potential risks like bias or inefficiency. The move follows growing concerns about the unchecked deployment of AI in critical services, where errors or discrimination could disproportionately affect vulnerable consumers. Critics argue that without proper safeguards, AI systems in utilities could exacerbate existing inequities in access and service quality.
New York to begin monitoring utilities' use of AI WXXI News
