New York’s Metropolitan Transportation Authority has partnered with Ribbon Communications to modernize its outdated phone systems by transitioning from legacy infrastructure to a cloud-based Session Initiation Protocol (SIP) network. The move aims to streamline communication operations across the transit agency’s extensive network, improving reliability and efficiency for employees and passengers alike. As part of the upgrade, the authority will replace aging hardware with a more flexible, scalable solution that supports remote work and better integration with digital tools. The shift reflects a broader industry trend toward cloud-based communication systems in large-scale public services.
New York's transit authority taps Ribbon to move legacy phones to SIP Fierce Network
