A new report from Banking Dive highlights a widening divide between consumer and commercial banking services, pointing out that many consumers feel underserved by the current commercial banking offerings. The piece examines how banks are tailoring products to corporate clients while neglecting the everyday needs of individual customers, leading to frustration and a loss of loyalty. It also explores potential solutions, such as integrated digital platforms and cross‑segment product bundles, that could bridge the gap and create a more seamless banking experience for all.
Citizens targets gap between consumer, commercial banking Banking Dive
